Şafak Dursun

IT Support Technician • Graphic Design Student

Experienced in IT support and e-commerce, with a strong ability to quickly resolve hardware and software issues. Currently studying graphic design, developing skills in brand design and digital content creation. Eager to learn, passionate about work, and results-oriented.

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IT Support Technician
True Bilişim
Feb 2024 - Sep 2025
  • Diagnosed and resolved hardware and software issues on user devices.
  • Provided technical support for Windows, network connections, and peripherals.
  • Performed computer setup, formatting, driver installation, and system configurations.
  • Resolved an average of 15-20 support requests daily.
  • Ensured minimal workflow disruption by quickly resolving technical issues.
  • Handled basic maintenance and setup for office, printer, internet, and security systems.
  • Maintained clear and patient communication with end users to ensure satisfaction.
Software Intern
Petabit
Apr 2022 - Feb 2024
  • Supported the team in web development and software projects.
  • Performed UI adjustments and bug fixes.
  • Learned software workflows by coordinating with the technical team.
  • Gained hands-on experience with SQL, HTML, basic JavaScript, and panel management.
University
Istanbul University
Graphic Design
High School
Kozmos Software & Anatolian High School
Turkish
Native
English
B2

Skills

Business Management Marketing Brand Management Troubleshooting Windows & Linux
Email
sefosafak@gmail.com
Phone
+90 544 652 97 95